![]() I eventually managed it with help from Microsoft Support but when the (fresh) install had completed, I was not able to use Windows Hello and the fingerprint reader did not appear to be working. I recently had great difficulty upgrading my machine to Windows 10 Build 1703 (the Creator's Edition). The main problems were experienced with HP SimplePass and as I really only wanted to use Windows Hello, I uninstalled SimplePass and Win Hello worked fine. The incompatibilities were not having dramatic effects and I was keen to ensure that I kept bang up to date with Windows to avoid security problems. Conversations with HP Support agents got the response that neither 8.1 nor Win 10 are supported OS's on this machine. At each upgrade of OS there were some features that appeared to be incompatible with both 8.1 nad Win 10. Shortly after getting the notebook, I upgraded to Windows 8.1 and then, later still, Windows 10. When you restart, you will be able to select Sign in Options and then sign in using your fingerprint.I have a HP Envy dv7 - 7338EA which I bought new in late 2013 with Windows 8 installed. ![]() You can now optional add more/different fingers.ħ. Run your finger over the fingerprint scanner until the setup app reports completed. Next, select Set up under Windows HelloĦ. ![]() ![]() Next, you need to set up a PIN and confirm it. Enter your password in the field provided and then select Sign In.ģ. To setup a PIN, you will need to login to Windows 10 with a Microsoft Account and add your PIN to your MSA profile. ![]() As you can see, you will need to first setup a PIN before the Setup button is activated.Ģ. If you have a supported device, you’ll see the Windows Hello option. Go to Settings, Accounts, Sign-in options. To do this, you’ll first need to set up a PIN to logon.ġ. If you have a recent model laptop with a fingerprint reader, you can setup Windows Hello to log in to Windows using your fingerprint. ![]()
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